Ask Email

Enhance user engagement with the Ask Email card: Customize your questions, manage response storage, and refine validation settings. Use variables for a more personalized communication experience.

Who Can Use This Card?

• AiInbox users with permissions to build, deploy, or manage bots.
• Accessible on all paid plans.

Getting to Know the “Ask Email” Card

Use the “Ask Email” card to request email addresses from your customers.

Before you start using Ask Email card, here are some things you need to know:

Question Text

Craft your question clearly and concisely so users understand exactly what you’re asking.

For information on storing user responses, check out Creating Variables, and learn about validation settings here.

Implementation Example:

When requesting customers’ email addresses for notifications or product updates, the “Ask Email” question type with validation settings ensures users provide valid responses within the required character limit.

You can enter the following for the Question Text: “Please provide your email so we can send you the help document shortly.”

You can store the user’s response in a variable, such as creating a variable called “user_email” to save their email address.

For validation settings, set the attempt limit to 1. The Validation Error Message is optional and turn on the Additional Validation Settings.